The paper is devoted to the problems concerning the opinions and attitudes of customers of pharmacies, i.e. their opinions on and attitudes to the question of information needs and satisfaction with information and services provided in pharmacies in the Czech Republic. The article presents the results of a questionnaire survey answering the following questions: why the respondents come to pharmacies and what the reason of the present visit is, whom they prefer as the dispenser of the drug and why, how often they went to a pharmacy in the recent period, from where they get information concerning drugs, whether it is advantageous for them to obtain informat ion in a pharmacy and what information they received during the present visit, who provided the information or advice, how many pieces of information they got and how they are satisfied with them, whether they required information in a pharmacy, or whether they came to a pharmacy for this purpose, why the respondents have purposefully selected a particular pharmacy, w hether they take drugs daily and which ones, what their opinion on the amount the supplementary payment is, what OTC drugs they buy, what drugs they prefer, whether they concentrate on a certain prepara- tion, or possibly which one, what is their opinion about the scale of the assortment of OTC drugs, whether they use homeopathic medicines, and what they miss in pharmacies.

        Key words: information concerning drugs - satisfaction of patients with services - questionnaire survey