Paper dealswith problems of patient’s complaint about the activity of health careworkers.Author submits his findings resulting from the qualitative analysis of individual cases, which are aimed at cases with medical and psychological aspects (namely in the communication). Exchange of information between the health care workers and patients belongs to the most risky situations from the point of complaint. As a conclusion, some preventive measures are recommended.

        Key words: medical psychology, quality of care, problem situations, relation physician- patient.