Increasing the quality of healthcare at the GP's office depends on the accrediting of the workplace, on the professional training of the staff, on instrumentation, on the spatial lay-out of the facility, and on the quality of the managing system. One of the paths of improving the quality of management is the introduction of assuring quality according to ISO 9001 and consequent certification of the healthcare facility. Certification includes a preparatory stage, the phase of certification proper finalized by a professional audit, and the stage of continuous keeping with the set standards and procedures in the healthcare facility meeting the quality pattern of health care provided to clients of the GP's office. The major objective of introducing the ISO quality assurance system is the establishing and scrutiny of the patient's requirements regarding the product, i.e. health care.

        Key words: general practitioner - ISO 9001 - quality - standards - accreditation - certification - managing system.