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CZECH MEDICAL ASSOCIATION J. Ev. PURKYNĚ |
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| Česky / Czech version | |
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Case Study – Solution of a Patient’s Complaint (Working name Tatranka) Hopfingerová B. OP VZP hl.m.Prahy |
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Summary: The case study presents the solution of a patient’s complaint to a diabetologist.We clarified the substance of the
conflict between the patient and diabetologist by the assessment of medical records, we played the role of
a conciliation judge and resolved the complaint.The patient was informed about his duties by the health insurance
office.
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